Izmir Departure Christmas Markets Train and Cable Car to the Alpine Peaks & Alsace & Colmar Tour

PARTICIPATION REQUIREMENT

This tour is arranged with a minimum participation of 30 people.  If sufficient participation is not achieved, the latest cancellation notice date is 20 days before the tour start date. The tour canceled due to insufficient participation will be notified to you through your agency.

VISA

Regular Passport ✅ Visa required 
Green Passport   ❌  Visa not required
Service Passport  ❌ Visa not required   

You must have a passport valid for 6 months from the end date of travel and not older than 10 years.
For destinations requiring a visa, the visa application must be made with the documents specified in the “Documents Required for Visa” list that your agency will send ձեզ. In order to avoid problems with customs police at the border of the country to be visited due to torn, worn, wet and/or similarly damaged passports; such passports must be renewed and, if it is a country that applies a visa to T.R. citizens, the relevant visa must be in the new passport. Otherwise, responsibility belongs to the passenger. Since our guests under 18 may be asked by the police officer on duty at the country’s entry/exit points for a document showing the mutual consent of the parents when traveling alone or with only one parent, we recommend that our guests under 18 and their parents be sensitive about this issue. 
*Having a valid passport and/or having obtained a visa (for the destination/passport requiring a visa) does not mean that entry into the country is guaranteed. The passport police have the authority to deny you entry into the country. Our agency is not responsible for this situation; responsibility belongs to the passenger.
* As of 10 April 2026, under the European Entry/Exit System (EES) in force in European Union countries, passport control procedures at border crossings are carried out by taking biometric data (fingerprint and facial recognition).
Due to this practice, congestion, long waiting times, system delays, or inability to read biometric data may occur at airports and border gates.
These processes are entirely under the control of the relevant country’s border security units, and our agency has no authority to intervene. Therefore, our agency cannot be held responsible for delays, waiting times, and program disruptions that may arise as a result.
It is strongly recommended that our guests’ passports be in physically suitable condition, that there be no conditions that may prevent biometric data from being taken (cuts, wounds, excessive cream, etc.), and that sufficient time be allowed for border procedures.
 “This practice is an international security procedure, and all guests who purchase the tour are deemed to have accepted this process.”

HEALTH

We do not think that there will be any health-threatening problems with meals taken at good restaurants and hotels in the region. However, when you are not with the group, we recommend that you be careful about eating and drinking, absolutely consume bottled water, avoid ice, milk and dairy products, consume meat and fish products that you are sure are well cooked, and choose fruits such as bananas and pineapples that can be peeled when it comes to fruit. 

FLIGHT DURATIONS

Izmir                                 ✈︎         Zurich                    ⏱︎       3 hr 10 min
Stuttgart                    ✈︎         Izmir                      ⏱︎        3 hr 30 min

TOURS, OPTIONAL TOURS & ACTIVITIES

All city and cultural tours are included in our program. 

*Boat trips or entertainment activities are not included within the scope of the cultural tour and are optional and not included in the price.

*The agency reserves the right to change the tour route when deemed necessary, provided that the content remains the same. 

*Excursions or tours that are not permitted to be visited or accessed for any reason by local authorities or for other reasons are not carried out. The Agency cannot be held responsible for the inability to carry out such excursions or tours.

ACCOMMODATION

*During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified km. 

*Triple rooms may be provided depending on the availability of the hotels, and the bed offered to the 3rd person in such rooms may be smaller than standard beds. Triple rooms consist of 1 large bed and 1 extra bed. Since extra beds are folding beds or coach beds, participants are deemed to have accepted the possible cramped conditions in the rooms and the bed type in reservations for the 3rd person and/or children.

*Child discounts are valid for only one (1) child staying with 2 adults and matching the age group specified in the pricing section.

*Breakfasts included in the tour program and taken at the hotel are served according to the breakfast culture of the country and generally as a limited menu called continental breakfast, consisting of butter, jam, bread, tea or coffee, and may be served for groups in a separate hall allocated to the group.

*In case of probable disruptions, technical problems reported to us by the hotel management, our agency reserves the right to change the hotel names, provided that their category remains the same.

CURRENCY

The currency used in European countries is the Euro. It is recommended that you carry small amounts of Euro with you.

TIME ZONE

Europe is 1 hour behind Turkey during daylight saving time and 2 hours behind during winter time. For example, when it is 18:30 in Turkey in winter, it is 16:30 in Europe.

PHONE USE

*In Europe, there is no Wifi / Internet service in vehicles. However, in hotels, you can obtain a free password from the reception or with the support of our guide from hotel officials and use the internet. 

*Do not forget to get support from your operator in Turkey regarding overseas phone use.

*In some countries, upon arrival at the airport, you can buy cards from operators that you can use at very affordable prices in that country, and you can benefit from internet and call services during your trip. 

CLOTHING AND ESSENTIAL ITEMS

For Autumn and Winter:
We recommend choosing clothes that will allow you to move comfortably in autumn and winter while also keeping you warm. In case weather conditions may vary, layered clothing, a thin raincoat, and an umbrella will be useful. We also recommend bringing comfortable walking shoes, personal care products, a camera, a video camera, chargers for these devices, spare memory cards, and portable chargers.

FOOD CULTURE

*Swiss cuisine, as well as French and German cuisine, is also influenced by Switzerland’s history as primarily an agricultural country. Many traditional Swiss dishes tend to be relatively simple and are made from basic ingredients such as potatoes and Swiss cheese. 

*French cuisine, whose roots date back to the Middle Ages, has a rich culture. French cuisine, whose fame has spread worldwide with its famous wines and a variety of cheeses, is known for meat dishes cooked with different sauces and delicacies such as its famous desserts crème brûlée, macaron, and soufflé. 

ELECTRICITY

Electrical outlets are the same as in Turkey.

SHOPPING

Shopping opportunities are available at shopping centers in city centers and small stalls selling souvenirs.

IMPORTANT NOTES

*Having a valid passport and/or having obtained a visa (for the destination/passport requiring a visa) does not mean that entry into the country is guaranteed. The passport police have the authority to deny you entry into the country. Our Agency is not responsible for this situation; responsibility belongs to the passenger.

*Our agency is an intermediary institution between the airline and the passenger and is subject to the Hague Protocol dated 28.09.1955. There may be a risk of delays on scheduled and special flights, or times may change before the current tour and flight. Our agency is obliged to notify these changes as soon as possible. Our passengers have purchased the tour knowing and accepting that flight details may change. 

*Children between 0-2 years old do not pay airport tax and airport service fee.

*The panoramic city tours included in the tour package are tours of up to 2-3 hours organized for the general introduction of the cities and conducted panoramically with guide narration from inside the vehicle, without museum or archaeological site entrances. 

*Including the other tours specified in the program, when local authorities do not permit visiting or entering on the day and time coinciding with the tour, or when the tour becomes impossible due to closed roads because of any event or due to weather conditions, our agency is not responsible for the inability to carry out the said tours. Some tours may be conducted by public transportation or on foot where roads are closed or vehicle entry is not allowed, within the possibilities available.

ABOUT AIRLINE TICKETS & FLIGHTS

*Before the tour date, flight times and airline ticket reservation number information are shared by our agency. Since it is a group reservation, you can complete your check-in procedures at the specified time and counter with only your passport, even without your ticket.

*During registration, the name on the passport, date of birth, passport and ID number must be entered into the system. Airline tickets are issued based on this information. Ticket cancellations or changes arising from incorrect information will be charged to guests as a no-show fee.

*In cases where you are unable to participate because you arrived late for the flight or could not catch the plane due to reasons related to your own circumstances, our agency is not responsible for the losses that will occur due to payments made to hotels and airlines.

*Our agency acts as an intermediary between the airline and the passenger, flight times may change before departure and all times must be confirmed 48 hours before the departure dates. If the number of participants in the package tour is insufficient, cancellation of the tour is notified to the consumer 7 days in advance. Changes may occur in the routes depending on the city where the plane lands.

TRANSPORTATION and LOCAL TRANSPORTATION SERVICES

*Seat belts must be worn during travel. It is mandatory to bring a “car baby seat” for our passengers aged 0-4. In case of non-compliance with the rules, our agency cannot be held responsible for any traffic fines or sanctions to be applied.

*Even if the seat numbers in the vehicles provided in the countries to be visited are as purchased, their direction, position, or location may differ. Seating is arranged in accordance with the vehicle conditions of the relevant country.

*All vehicles offered by local vehicle service providers for transportation and transfer services are inspected in accordance with European Union rules and conditions. Regardless of the model and age of the vehicles that pass inspection, they provide service if they are comfortable and flawless. 

*Vehicles in Europe are generally comfortable and well-equipped, but in any case, it is recommended that you prepare your travel kit, which may include spare batteries, etc. 

LOSSES, OFFICIAL DOCUMENTS, PASSPORT AND ID LOSSES

*When leaving the hotels where you stay during your trip, please make sure that you have collected all your belongings. In the event that forgotten items are found, the costs incurred in delivering them to the country and/or person belong to the owner of the item.

* If your passport is lost or stolen, our agency representative/guide must continue the Tour Program with the other traveling guests as promised by the agency; therefore, they should know that they will act on their own responsibility regarding all arrangements related to passport procedures, returning home, or joining the tour in the country where the loss/theft occurred. Our agency accepts no responsibility for any difficulties or problems that may arise in this regard.

*The Agency is not responsible for items forgotten, lost, or stolen during the tour.

ABOUT THE CONTRACT AND CANCELLATIONS:
*For tours by plane, there is an unconditional right to cancel up to 30 days before the tour departure date. For cancellations made more than 30 days in advance (25 days before the tour departure date), the airline ticket and non-refundable operational expenses will be deducted and the remaining amount will be refunded. For cancellations made less than 25 days before the tour departure date, there is no right to a refund. Compensation will be paid by the consumer.